Setup Guide (BigCommerce)

Truemed works with BigCommerce stores to let your customers pay for eligible products with HSA and FSA funds. This article is a high-level overview of how the integration works and what’s involved in getting set up.

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What Customers See at Checkout

When a customer reaches your checkout, Truemed appears as a payment option alongside your other payment methods. Selecting it walks the customer through a short clinical intake form reviewed by an independent licensed practitioner. If the practitioner determines medical necessity, a Letter of Medical Necessity (LMN) is issued and the customer can complete their purchase using their HSA or FSA card.

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How Setup Works

The Truemed team handles the heavy lifting of installation. Once your account is approved:

1. You invite the Truemed team into your BigCommerce admin
2. The Truemed team installs and configures the integration
3. You complete a few small configuration steps on your end, like setting up the payment display and updating one email template
4. We run a test order together to confirm everything works before you go live

Most merchants are fully launched within a few business days of approval.

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What You’ll Need

• An active BigCommerce store
• Admin access to invite the Truemed team
• A US-based business with a Stripe account (set up during Truemed onboarding)
• An optimized one page checkout (Settings → Checkout)
• No active “cash on delivery” payment method (Settings → Payments → Offline payment methods)

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Next Steps

When you’re ready to begin installation, your Truemed Solutions Engineer will walk you through the step-by-step BigCommerce installation. To learn more or get approval to start, contact merchants@truemed.com.

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Need Help?

For BigCommerce setup questions, contact merchants@truemed.com.