For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Developer Docs
Merchant HubMarketingDeveloper GuidesAPI Reference
Merchant HubMarketingDeveloper GuidesAPI Reference
    • Merchant Hub
  • Partnering with Truemed
    • How Truemed Works
    • What Is Required to Get Started
    • Eligibility & What Businesses Qualify
    • Compliance
  • Getting Started
    • Welcome to Truemed
  • Set Up Truemed
  • Implementation
  • Truemed Dashboard
    • SKUs
    • Qualifications
    • Account Settings
  • Troubleshooting
  • Staff Training & FAQs
    • How Truemed Works (Team Overview)
    • The Customer Checkout Experience
    • Common Customer Questions
    • Refunds, Returns & Disputes
    • When to Escalate to Truemed
  • Resources
    • Enabling the Truemed Payment App
Developer Docs
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Resources

Enabling the Truemed Payment App

This will be the last step to installing the payment app on your live onboarding call. After you click Activate, the app will be live and customers checkout using HSA/FSA funds immediately.

You should leave the Visa, Mastercard, and American Express toggles on - this allows us to also process non-HSA/FSA cards in the cases of insufficient funds or HSA/FSA cards being declined for any other reason. In this flow, we give customers instructions to reimburse using the LMN we issue post-purchase. We cover the credit card processing fees for these transactions! 

If you are returning to this screen outside of the flow of installing the payment app, you can find it by:

  1. Opening your Shopify settings

  2. Clicking “Payments” on the left side navigation

  3. Clicking “Add payment method” under “Additional payment methods”

  4. Toggling to “Search by provider” and searching “TrueMed”, then clicking in to that option

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