Staff Training and FAQs
Get answers to our most frequently asked questions from both customers and staff
Questions Your Customers Might Ask
FAQs (Post-Purchase Reimbursments)
How does using my HSA/FSA account save me money? HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to trea...
FAQs (Shopify Payment Integration)
How does using my HSA/FSA account save me money? HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to trea...
Getting Started
Step 1: Welcome to Truemed
Prior to launch, brief your team internally about Truemed. Once all key stakeholders have read through this guide, you are all set to begin your Truem...
Step 2: Checking Out with Truemed
Once an item has been added to cart, customers proceed to checkout, where Truemed will populate as a payment option (See below) After clicking pay now...
Step 3: LMN & Documentation FAQs
If it has been over 48-hours and you have not received a copy of your letter of medical necessity... Check Your Spam/Junk As a result of email securit...
Step 4: Refunds & Reimbursement
Customers will go through your normal refund process. Truemed will refund 50% of its fee. One note: HSA/FSAs can sometimes have longer processing tim...
Step 5: Learning About Partial Eligibility
Truemed's partial eligibility functionality enables support for merchants offering products that qualify for HSA/FSA reimbursement only in part. This ...