Truemed is releasing an update to the Shopify payment flow on Wednesday, June 4. This update is designed to give you more flexibility in how and when payments are captured.

This update only applies to Shopify merchants using one of the following Payment Capture Methods:

• Automatically when the entire order is fulfilled

• Manually

This does not impact Truemed’s “Compliant Capture” flow, where orders are blocked from being fulfilled or marked as paid until a Letter of Medical Necessity (LMN) is issued.

With this update, you’ll have more control over when to capture funds—such as aligning capture with fulfillment or inventory confirmation—just like other payment methods available on your store.

Your customer-facing flow remains unchanged. Behind the scenes, the following order statuses will guide your next steps:

• Initial status after an order is placed

• Health survey is under review

• No LMN issued yet

• You cannot capture payment at this stage

• LMN has been issued

• You can now capture payment manually

• Capture within 5 days or authorization will expire

How to capture payment:

• Use bulk capture from the Orders list

• Or click “Capture payment” inside the order

⚠️ You can only capture payment once per order. Partial captures are not supported.

• Payment has been successfully captured

• The order is now ready to fulfill

• LMN was rejected

• Authorization expired

• Do not fulfill these orders

If you have questions or need help adjusting your payment settings, reach out to merchants@truemed.com.