Post-Purchase Flow

Post-purchase emails are a great moment to confirm next steps, educate on reimbursement, and reinforce the added value of buying with HSA/FSA dollars.

Subscription Orders:

Thank you for your purchase! Your order may be eligible for HSA/FSA reimbursement, which could help you save an average of 30%.*

Look for your confirmation email—you’ll find a link to a short health survey. If eligible, you'll receive a Letter of Medical Necessity within 1-2 days to submit for reimbursement.

*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures

Following Truemed’s compliance guidelines protects customers from misleading claims and keeps your brand aligned with IRS/HSA/FSA rules, reducing the risk of ad rejections or takedowns. It also preserves trust and lowers the chance of disputes or chargebacks by setting accurate expectations about eligibility and savings.

Please include our compliance disclaimer on any HSA/FSA messaging:

Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures

If the disclaimer is missing or if your ad copy is misleading, incomplete, or otherwise non-compliant with the law or your agreement with Truemed, we may ask you to update or remove the asset. If you’d like our team to review marketing assets prior to go-live, email us at merchants@truemed.com.

Need more guidance on what you can say about HSA/FSA? Review the Compliant HSA/FSA Messaging Guide and remember to add our required disclaimer with any savings claims.