Onboarding FAQ
What is Stripe used for?
Truemed uses Stripe to send payouts associated with orders placed using the Truemed payment app directly to your linked bank account, less our fees. I...
We already have a Stripe account. Why do I need to onboard again?
You can use your existing Stripe account’s credentials to log in, but you are ultimately creating a new account under the Truemed platform on Stripe. ...
What does it mean that my Stripe account is “Enabled” vs. “Complete”?
Enabled accounts can receive payouts but may need to supply additional information in the future to continue to receive payouts. The need for addition...
I have linked our bank account but still need to complete some of the other steps. Is this enough to install the app?
Although we only use Stripe to send payments to that linked bank account, Stripe prevents us from paying out until your account is “Complete” or “Enab...
How often are we paid via Stripe?
Orders are paid out on a rolling 2-day basis. Depending on your order volume, these payouts are often in batches. To learn more about linking payouts...
We sell in the US but are not a US-based company. How can I onboard with Stripe?
You will need an EIN number, a US phone number, and a US address to complete our Stripe onboarding. You can apply as a foreign entity for an EIN numbe...