Merchant Onboarding & Technical Resources

Need help setting up or updating your Truemed merchant account? Browse this category for some helpful tips.

What Should I Do If Customers Can’t See the Truemed Payment Option at Checkout?

How Does Truemed Verify Product Eligibility at Checkout?

Why Do I Need to Connect a Bank Account During Onboarding?

What Should I Do If I Can’t Find an Order in Shopify?

Will Changing Our Shopify Theme Affect Truemed Payments?

When Do I Receive Payouts for HSA/FSA Orders Processed Through Truemed?

How Do I Update the Payout Account Linked to My Truemed Account?

Does Manual Capture Impact My Truemed Orders in Shopify?

How Do I Know Whether an Order Has Been Paid Through Truemed?

When Is the Dependent Survey Shown at Checkout?

What Fraud Protection Does Truemed Provide for Merchants?

Why Might a Customer's HSA/FSA Card Be Declined at Checkout?

What Should I Do If the Stripe Account Owner Has Changed?

How Are Refunds Processed in Shopify?

What Happens if a Customer Disputes a Charge or Files a Chargeback?