Order Authorization and Medical Necessity Process

This guide explains the process a customer goes through after an order is authorized but not yet captured. It details the communications received by the customer, the possible outcomes, and the subsequent steps.

Step 1: After order authorization, the customer receives an email notification. This email informs them that the order is placed and the provider is reviewing the letter of medical necessity.

Step 2: The customer also receives a confirmation email from the merchant.

Step 1: Upon approval of the letter of medical necessity, the customer receives a payment confirmation from the merchant.

Step 2: The customer also receives their letter of medical necessity, including all the details they provided, and a receipt for their recent purchase.

Step 1: If the letter of medical necessity is rejected, the customer receives an email notification of the rejection.

Step 2: The customer sees a canceled payment from the merchant. The payment does not process on their HSA FSA card.