What Should I Do If the Stripe Account Owner Has Changed?

If the original Stripe account owner is no longer with your company, Truemed cannot update ownership or account permissions on your behalf. These changes must be handled directly with Stripe.

The new account owner should contact Stripe support directly to update the account. This process typically involves identity verification and may require business documentation.

You can start the process here:
Change the Owner of a Stripe Account – Stripe Support

Once the Stripe account is updated, payouts and integrations with Truemed will continue without interruption.