Truemed’s dashboard displays unified statuses for both Payments and Qualifications customers to help you track the progress of each transaction. Below is an explanation of each status and how they appear across the Payments and Qualifications tabs.

There are simple, unified statuses across both the Payments and Qualifications tabs:

• Incomplete: Customer started checkout but did not complete

• Authorized: Auth hold placed on customer's payment method

• Captured: Payment has been processed

• Refunded: The full amount charged in this order has been refunded to customer

• Partially Refunded: Part of the original order has been refunded to the customer

• Test: Test transaction, not included in report downloads

• Disputed: The financial institution has challenged this transaction

• Voided: This payment was voided

• Expired: The payment authorization was not captured in time

• Canceled: The order was canceled

• Hover for Definitions: Simply hover your cursor over any of these statuses in the dashboard to see a quick definition of what it means.

• Test Transactions: Test transactions will display a “Test” status on the Payments dashboard but are excluded from downloadable reports. These transactions are used for testing purposes only and do not affect your reporting.